Orders & Shipping

Orders & Shipping

COVID STATEMENT

Due to COVID-19 shipping and in-transit times may be delayed. Carriers are experiencing service delays which can add to standard shipping times. Due to high volume with carriers you may not see scans or movement on your package while it is in transit. If your order does not show any movement after 10 days from the date you receive tracking information please contact us.

ORDER & SHIPPING PROCESS

Once an order is submitted it begins processing as quickly as possible. Therefore, orders cannot be changed or canceled once they are submitted. However, please keep in mind that orders may take up to 5 business days to process before they are shipped. Once an item has been shipped, a tracking number will be emailed to the buyers provided email address. Please allow 24 to 48 hours for your tracking number to update.

All expedited shipments come with a complimentary signature required option. For a slight monetary increase, you can add the signature required option to any priority shipment. Please review our shipping options carefully and select the best option for your residential/commercial situation.

Please note LOLA & Company is not responsible for any packages marked as delivered, including any stolen packages.

UNITED STATES SHIPPING

Expedited orders placed before 1 pm EST Monday-Friday will ship the same day. Any expedited order placed after 1 pm EST or over the weekend will be processed the next business day.

SHIPPING METHOD DELIVERY TIME SHIPPING CHARGES
Priority (No Signature Required) Up to 3 business days $9.00
Priority (Signature Required) Up to 3 business days $11.00
Expedited (No Signature Required) Up to 2 business days $28.00
Expedited (Signature Required) Up to 2 business days $28.00

CANADA SHIPPING

All shipments to Canada are subject to a base shipping cost plus additional customs and/or applicable VAT taxes.

RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, it may be exchanged for a website credit within 60 days of the date of purchase. Please see our RETURNS & EXCHANGE RMA instructions. No refunds will be allowed. The item must be unworn, in the original packaging and accompanied by the original sales receipt.

Items purchased online must be returned to LOLA directly and cannot be returned to a retail store.

Shipping and handling on all returned items is non-refundable. All sales are final after 30 days. LOLA® & Co. ships all packages exclusively via USPS (United States Postal Service) only. USPS is unable to ship to a PO box.

LOLA will not be liable nor held responsible for lost or stolen packages once marked delivered by the mail carrier.

NO SHIPPING HOLIDAYS

New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day

SHIPPING F.A.Q.

I entered the wrong shipping address, what can I do?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at customerservice@lolacompany.com (preferably within 1 hour of making your purchase.

What if the package was returned to sender?

If for any reason your package is returned to us we will re-ship to you. In the event the error was at the fault of the customer an additional shipping cost may be necessary for re-shipment.

What if my jewelry gets lost in the mail?

LOLA & Company ships all orders using USPS Priority Mail which provides tracking information. We suggest you do the same when sending your items back to us. LOLA is not responsible for customer items that are lost or damaged during transit when mailed back to us.

What if my package was stolen?

LOLA & Company is not responsible for any packages marked as delivered, including stolen packages.