A: LOLA was founded by Lilith (Lil) Guerrera in 2015, but she has been creating jewelry designs since 2009.

A: All of our items are made from 925 sterling silver and some also have gold vermeil plating over sterling silver. Our gold pendants are 18K gold and our chains, bracelets, spacers, rings and necklaces are all 24K.

A: We are located north of Boston and we have two of our own brick and mortar stores called The Love Shack, with one in Nantucket, MA and one in Newport, RI.

A: Please see all of our cleaning tips at https://www.lolacompany.com/jewelry-care

A: Please see all of our tips on preventing tarnish here at https://www.lolacompany.com/jewelry-care. We recommend wearing your items or keeping them in sealed bags when not wearing them.

A: Please see our return & exchange policy here at https://www.lolacompany.com/returns-exchanges

A: For a more detailed look at our silver chains & necklaces side by side please see here: https://www.lolacompany.com/lola-silver-chain-comparison or for our gold necklacesand chains please see here: https://www.lolacompany.com/lola-gold-chain-comparison

A: Our founder Lil, designs all of our pendants. LOLA also frequently refers to a running list of suggestions by customers and retailers and many times, new designs are generated from those requests.

A: We are constantly seeking out the best artisans and manufacturers for our products. Currently, our chains/bracelets/tag pendants are all hand forged in the Ponte Vecchio region of Florence, Italy. Our pendants are manufactured by US and UK based companies with facilities in Thailand. LOLA has always strived to keep the integrity of the brand as one of our most important goals. We choose the best and share the love with manufacturers all over the world.